18 Content Chaos:
Controlling the Blurred Vision
Rapid growth in content from new and nontraditional sources has added
a different data element to the traditional content management challenges
facing insurance carriers.
26 It’s All
You can’t go online at
Amazon.com or other retail
companies to buy insurance
just yet, but innovation and a
changing marketplace might
change that—and sooner than
Three important ways for carriers to connect with customers in the
6 IT Closeup
An insurer and a software solution provider play out
the final act of their disagreement in an arbitration
Mobile Device Management is not the only answer
for insurers dealing with the BYOD issue.
34 Innovation Corner
In her debut column, SMA’s Denise Garth discusses how, in a new era
of innovation, defining winners and losers offers its own challenges.
8 IT Analysis
The appetite for mergers and acquisitions in the insurance industry
remains healthy and the pressure to be successful rests with IT
Retired CIO Wayne Umland describes how Glatfelter Insurance
Group underwent serious changes over the last two decades.
14 ITA QNA
In this month’s Electronic Chat, Lance Fisk, Chief
Operating Officer-Technology with the Willis Group
Holdings, addresses the serious challenges facing
the global risk advisor, insurance, and reinsurance
16 The Big Fix
With a little help from its old rivals, Hiscox Small Business expands
its distribution options for small business products.
32 What Do You Think?
We ask three insurance technology analysts what they view as the
biggest threat to the way the insurance industry currently operates.
36 Corner the Market
Lower interest rates following the financial collapse
of 2008 still inhibit many life and annuity companies
looking for a technology breakthrough.