16 What Lies Ahead in 2020
Looking ahead is never easy, particularly when technology used throughout
the world—not just the insurance industry—is changing so quickly. What
we do know is the impossible seems more possible every day.
24 Do You
Insurers are coming face-to-face
with a talent gap and need to
address the art of underwriting.
Insurers that adopt a holistic,
customer-centric approach can
realize a clear and compelling business
Technology is taking insurers beyond their
6 IT Closeup
George Grieve explains
what the insurance industry
can look forward to in the
Making the right choices can lead to an
innovative game plan.
Threats in the insurance
industry have shown no one
is immune from attack.
14 IT Analysis
How can insurance companies achieve
greater value with their analytics and
predictive modeling tools?
12 The Big Fix
Workers’ comp carrier
analyzed the market and
determined an analytics
tool would allow them to
keep getting better.
34 What Do You Think?
This month’s question: How have business
rules affected the underwriting process in
commercial lines and life insurance?