16 The Next Great Year?
Insurers are excited about the prospects for 2015 (and a little nervous as
well) as emerging technology trends and expectations for a bright future
24 Plug the
Because leakage can no longer
be tolerated in a competitive
market, commercial lines
insurers are capitalizing
on technology to increase
improve pricing precision, and
provide decision support.
32 A Very
Good Place to
Retaining policyholders is vital
to the success of any insurance
carrier as long as they are the
right kind of customers.
Cyber attacks are coming to a business near
6 IT Closeup
There can be no true
innovation in insurance
technology until carriers
solve the basic problem of
core system replacement.
Technology found a way
to disrupt, transform,
and innovate the world of
insurance technology over
the last 12 months.
Insurance is in a state of unrest, but that
doesn’t mean carriers can’t take advantage of
10 IT Analysis
Insurers use more anti-fraud technology
today, but gaining additional resources from
IT remains a challenge.
12 ITA QNA
This issue we chat with Gary H. Ouellette,
senior vice president, operations, Union
Mutual of Vermont Companies. He is the
executive with responsibility for operations,
information technology, enterprise risk
management, and corporate strategic
14-15 The Big Fix
Two insurers discuss the difficulties involved
in implementing new technology solutions
and the positive effect these solutions had on
the performance of their companies.
36 Corner the Market
The use of analytics among life insurers
won’t improve until the analysts do.
38 What Do You Think?
What major challenge must insurance
carriers deal with in 2015?