14 Customer Connectivity
Insurers struggle to satisfy the different needs and issues of their customers.
An insurance carrier on the
front line addresses the issue
of vendor relations and cold
22 In Your Corner
Carriers, like their customers, face
difficult decisions on how to benefit
from the evolving small commercial
Why Not? should be the new motto for the
8 IT Closeup
Agency portals don’t always receive the
attention core systems demand, but
distribution remains the lifeblood of the
Organizations are working on the positive
developments that will give insurers a
strategic view of their business.
30 Innovation Corner
A visit to Silicon Valley should inspire
business and IT leaders to rethink the
business of insurance.
12 IT Analysis
BPO no longer is the first
option for carriers looking to
cut expenses, but the business
case can still be made.
28 Corner the
To develop their BI strategy, insurers need
to use their data to look beyond pricing and
32 What Do You Think?
This month’s question: What is the next step
in customer connectivity that you would
recommend for insurance carriers?