Contents FEBRUARY 2016 // ISSUE 1 // VOL. 3
16 Center of the Universe
Policy administration systems are changing as the insurance industry
adapts to new challenges, but carriers know without modern technology
the emerging benefits will be lost.
24 Out of
Insurers have delivered
more mobile capabilities in
recent years, yet consumers
are still dissatisfied with
their companies’ efforts.
Understanding why is the
key to seizing opportunity in
30 My Kingdom
for a Compass
Insurers find if they don’t know
where they are going, they’ll
probably end up somewhere else.
Not your grandfather’s insurance company
8 IT Closeup
It’s the customers’ world and many
insurance carriers are only guests.
38 Innovation Corner
2016 is the year to prepare for the new norm
in the insurance industry.
12 IT Analysis
The insurance advice model
is changing the way life and
annuity products are bought
36 What Do You
This month’s question: What should
insurance carriers do to keep up with
customer expectations in regard to mobility?
40 ITA QNA
We chat with Jag Randhawa,
CIO of CAMICO Mutual
Insurance. Randhawa is a
technology executive, venture
capital advisor, professional
speaker and author of The
Bright Idea Box.
42 Inside the ITA
The second annual ITA LIVE conference
and the annual ITA Bridge Award are two
items at the top of the agenda for the ITA in
the first half of 2016.
Cover Photo by