Contents JUNE 2014 // ISSUE 3 // VOL. 1
22 Better Days Ahead
There is nothing more challenging for insurance carriers than undergoing
a core systems replacement project. Better tools don’t alleviate all the risk,
but they make the rewards that much sweeter.
Customer expectations of
service availability and
insurers’ own experience with
disasters have shaped recovery
and business continuity
strategies across the property
& casualty insurance industry.
on the UBI
Progressive Insurance is far
and away the leader in usage-based personal auto insurance
and has no plans to relinquish
The strength of UBI is not just lower
premiums, but better drivers.
6 IT Closeup
Much like the great author
Mark Twain, the rumors
of the death of RFPs are
Insurers need better
awareness of the need to deal with fraud,
disaster recovery, and a formal succession
The innovation journey for
insurers pulls them out of
their comfort zones.
10 IT Analysis
Despite the increased focus on technology,
carriers still base their IT spending on a
percentage of premium dollars.
The opportunity to save money through
better claims management draws increased
interest as the cost of claims keeps rising.
16 ITA QNA
This issue we chat with
Tricia S. Blair, senior vice
president, chief digital
officer, and head of
enterprise IT services for
Lincoln Financial Group.
18-20 The Big Fix
Two insurers discuss the difficulties involved
in implementing new technology solutions
and the positive effects those solutions had
on the performance of their companies.
44 Strategic Planning
Too many insurers are focused on what
happened yesterday rather than what
direction they need to travel tomorrow.
46 What Do You Think?
What is one error you too often see
among insurance carriers as they undergo
replacement of their core systems and what
steps can be taken to prevent others from
making the same mistake?
50 Inside the ITA
Young and veteran CIOs alike can learn by
listening to their business partners and their