In March, ACORD, the global standards organization for insurance, selected William N. Pieroni as its president and CEO,
succeeding Greg Maciag, who announced his plans to retire in
2014 and will now serve as an advisor to the organization.
Pieroni most recently served as the global chief operating of-
ficer of Marsh and was the chief technology and transformation
officer across the risk and insurance segment. He also served as
Aon’s senior vice president and global CIO with responsibility
for operations across retail, whole-
sale, and reinsurance brokerage.
Pieroni agreed to answer a few
questions from ITA Pro on the
future of ACORD and his place as
head of one of the industry’s most
ITA Pro: Greg Maciag, is
an iconic figure in the
industry. How do you
stamp your name on a
wide-ranging organization such as ACORD?
Pieroni: Greg is clearly an iconic figure in this industry. All of
us who have had the chance to know and work with him have
the deepest and most genuine respect for the impact he has
made. Greg’s success sets the bar high for me and my colleagues
Under Greg’s leadership, ACORD has played a key role in
facilitating efficiency and effectiveness across the insurance
value chain. Today, ACORD engages 5,000 participants from
more than 500 member organizations, spanning 20 countries
with more than 800 standards forms.
ACORD has a wide footprint globally and plays an essential
role in supporting a number of key industry stakeholders. To
ensure continued success, we will need to expand upon the
approach for driving value. While I just recently joined the organization, I have identified key areas where ACORD can play a
greater role in the areas of services and assets.
ITA Pro: ACORD has spread its wings globally.
Will that continue to be part of your mission as
president and CEO of the organization?
Pieroni: As a member-driven organization, we work to deliver
value to all of ACORD’s stakeholders wherever they are in the
world. Given increased globalization and integration, we will
continue to improve our capabilities, services, and assets for
Pieroni Takes Charge at ACORD
Insurance industry veteran succeeds Greg Maciag as head of standards organization.
Emerging markets continue to evolve and provide opportunities to keep ACORD at the forefront of supporting and
driving industry-wide growth.
ITA Pro: A more recent focus of ACORD has been
on innovation. What do you plan to do to contin-
ue this direction?
Pieroni: We play an incredible role in helping businesses, government, and individuals to achieve their goals and aspirations. To
ensure that we are fulfilling the ACORD mission, we must innovate
to accomplish our core objectives. Our industry faces a number of
opportunities and threats and we are committed to supporting our
stakeholders so they can thrive in this environment.
Not every technology enables our members to transform
their business strategy. We as an industry make a promise and
develop capabilities around that promise to meet the needs
of our customers. Again, ACORD will continue to play a key
role in identifying new value levers and underlying standards,
services, and assets to support adoption.
ITA Pro: What is ACORD doing to improve mes-
saging standards from sensors and Io T devices?
Pieroni: The Internet of Things is a reality in today’s marketplace, and is creating a number of issues and opportunities.
ACORD has already been working in this space for several
years, particularly in the area of insurance telematics. Io T standards, such as telematics, are critical to ensuring consistent and
efficient data collection, as well as predictive analytics.
We must continue to evaluate the evolving needs of the insurance industry and remain committed to continually improve
our solutions to best serve our members.
ITA Pro: As the new face of ACORD, what are
your plans to increase partnerships among in-
surers and vendors?
Pieroni: First and foremost, we are here to serve insurers,
brokers, and markets. Our vendor relationships are focused on
helping them facilitate standards deployment, and operations
across those carriers, brokers, and markets.
We currently enjoy a rich and deep relationship with
ACORD’s full continuum of industry stakeholders. As part of
our efforts to maintain and build upon these relationships, we
will continue to determine the areas in which we can increase
value and develop capabilities, services, and assets that directly
support their needs. ITA