10 IT Analysis
The inner debate over
core systems replacement
and maintaining a legacy
environment keeps insurance
carriers bouncing back and
forth like a ping-pong ball.
12 The Big Fix
Good things can happen in time when an
insurer finds the right platform and the best
34 Corner the Market
Blockchain technology grew out of bit coins
and insurers may find the technology can
create trusted data partners.
Insurance industry veteran William Pieroni
succeeds Greg Maciag as head of ACORD.
42 What Do You Think?
This month’s question: Customer service is
never easy for insurance carriers, but is there
a tip that you can provide that will increase
the level of satisfaction among carriers,
agents, and policyholders?
Contents JUNE 2016 // ISSUE 4 // VOL. 3
14 Building a Better Bridge
A trio of executives from The Motorists Insurance Group leads a customer
experience unit that has been deemed worthy of the 2016 ITA Bridge
18 More than
and a Smile
Whether it’s on terra firma or
up in the cloud, connecting
with today’s digital customers
involves more than just
a challenge for insurance
carriers, it means rejecting
old habits that don’t fit today’s
The difficulties of core systems
replacement are no secret to
insurance technology leaders
who have been through the
process. As technology evolves,
the importance of new integrated
systems has risen to the top.
Too many insurers are singing the blues
about customer service.
6 IT Closeup
Sessions at ITA LIVE 2016 painted a
different picture of what the insurance
industry will look like in the not-too-distant
40 Innovation Corner
Digital customer experience
is at the center of satisfaction
for policyholders, agents, and
successful insurance carriers.