Contents MARCH 2015 // ISSUE 2 // VOL. 2
14 Guarding the Insurance Galaxy
The business of regulation has become more complicated as insurers are
under attack from hackers looking to get their hands on the personal and
private information carriers have collected on their policyholders.
20 BPM: Curse or
We’ve learned all too well that
staying the same is really just
another term for going backward.
Insurers need to take advantage of
Digital represents a continuous
form of disruption to existing or
new business models, products,
services or experiences enabled by
data and technology. Effectively
leveraging digital innovation can
allow life insurance companies
to reduce customer service costs
while increasing both customer
satisfaction and retention.
Cybersecurity has become a major concern
for insurance regulators at all levels.
6 IT Closeup
Solution providers always
promise a new and
improved system for their
customers, but at what
price for the insurers?
Black Swans and Unicorns:
Insurers examine ways
to fuel disruption and
10 The Big Fix
Companies can no longer afford to stay
stagnant, but growth usually requires better
12 ITa analysis
Personal risk management may be the change
that truly innovates the insurance industry.
36 What Do You Think?
The eternal question of the chicken and the egg
often applies to an insurer’s business processes.