Contents SEPTEMBER 2015 // ISSUE 6 // VOL. 2
16 Magic Carpet Ride
Getting business and IT to speak the same language around cloud is the
foundation of achieving maximum benefit. Industry experts—and the
success story of an insurer new to the cloud—show how it’s done.
24 Training Critical
to Customer Service
Pennsylvania-based P&C carrier built
a technical learning center to improve
the work of claims adjusters and provide
better service for its customers.
28 Today’s Headline:
AI is Coming
Artificial intelligence, or machine
learning, is not as far off in the future as
you might imagine. The cloud is making
it easier for insurers to experiment with
new ways of learning.
32 Making the
Which is better for your company, suites
or best-of-breed components?
Artificial Intelligence may scare some people,
but it excites technology professionals.
8 IT Closeup
Successful projects today
rely as much on service
vendors and system
integrators as on the
Smaller carriers can’t afford to put off
adoption of cloud-based analytics strategies.
Mobile technology has moved to a second
level for insurance carriers.
40 Innovation Corner
Innovation allows insurers to keep pace with
technology and adapt to new opportunities.
12 IT Analysis
Multi-line P&C carriers need to pay more
attention to their homeowners’ line of
business, which could—and should—be
14 The Big Fix
Ohio Mutual got rid of outdated workflows
through the help of business process
automation software. Also, Hastings Mutual
received some unexpected benefits from its
software purchase that eases implementation
36 ITA QNA
This issue we chat with
Ken Mitchel who, when
not training for his next
expedition, serves as the
director of IT for Clements
38 What Do You Think?
Is there any good situation today where
insurers should look at something other
than agile development for implementing a
Greg Maciag prepares to step down as leader
of ACORD, the insurance industry’s leading
standards organization, but not without a
few things to say on his favorite topic.
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