Contents SEPTEMBER 2014 // ISSUE 4 // VOL. 1
20 A Partnership of Convenience
Insurance carriers and independent agents both know how important each
is to the other, but despite that relationship they haven’t always made life
easier for one another.
Insurers’ mobile apps try to
keep pace with advancing
Without a data plan in place
and governance to assure
they never slip again, carriers
struggle to find the answer to
even the most basic questions
about their customers and
The real problem with data governance is
these two words—data governance.
6 IT Closeup
Despite growing reliance on
software solution providers
and systems integrators,
insurance IT shops have
never been bigger.
insurance will disrupt,
transform, and reconstruct
10 IT Analysis
Commercial lines underwriters need to
overcome their resistance to change and take
on more responsibilities with agencies and
Replacing a legacy solution with new
technology won’t solve any problems
if everyone involved—from executive
leadership to customer service reps— doesn’t
buy into the changes.
16-19 The Big Fix
Insurers discuss the difficulties involved in
implementing new technology solutions and
the positive effects those solutions have on
the performance of their companies.
40 ITA QNA
This issue, we chat with Arne Herenstein,
senior vice president and CIO of Harleysville
42 What Do You Think?
In what ways are carriers making a
commitment to the independent agency
distribution model that will keep it viable for
48 Corner the Market
Annuity carriers have come to the
realization their policy systems—some
a half-century old—are hindering their
performance and costing them customers.
50 Inside the ITA
Executive director Jim Daggett discusses the
next big step for the ITA: the inaugural ITA
LIVE event scheduled for next spring.