portal,” says Petersmark.
One thing that eventually needs to
be addressed by insurers and technology
providers is core systems are still desktop
“That’s not a bad thing necessarily,”
he says. “You are not going to use the
UI conveniently on your smartphone.
Newer core systems are making it much
easier for the integration piece, but it’s
not like they are coming out of the box
with an app that you can hand off to
Petersmark believes the newer
systems are making it easier to have a
seamless and native relationship between
the core system and the company’s web-
site. They’ve taken mobility where a lot
of customers are still getting the mobile
experience: the website.
“The big insurers have downloadable
apps, but they are not terribly rich in
what you can do,” he says.
One issue that companies using a best-of-breed approach have to face is getting
everything online without the confusion
that comes from dealing with four different contractors, explains Fortin.
“What we ended up doing is hiring
a systems integrator to serve as the
program manager,” he says. “They are
doing a fair amount of the configuration
work and they are the prime contractor
so when we have components that are
being worked on by a different company,
they are working under the prime con-
tractor. From my perspective I’m work-
ing with one vendor that is controlling
the project. So if something is wrong I go
to one person. I’ve been down the other
road before and know it doesn’t work.”
Millers Mutual began implementation
last fall and Fortin hopes to have the bulk of
it in place this year with one line of business.
“I suspect it will be two years before
it’s all rolled out and all our products are
converted,” he says. “We are doing a manual
conversion for the policies because we want
the additional information about that policy.
The old system, where, for example, there
may have been 10 items that factor the poli-
cy we might want, say, 30 in the new system
so we can do the granular analytics.”
Furtado sees well over 90 percent of
insurer implementations now following
the incremental route.
“I see all different ways of incremental approaches—agile development, hybrid or modified agile,” she
says. “Carriers are starting to think
through how to manage the risk and
protect the implementation. Is it by a
line of business? Is it by the distribution channel? It’s all around what the
issue is at that carrier that can dictate
the increments. It looks different to
every insurer. It’s all about managing
your risk.” ITA
With more than 20 years of software development and insurance vertical expertise, Hyland, creator of OnBase, is
committed to providing users with information management strategies to fundamentally change the way they do
business. OnBase delivers enterprise content management (ECM) solutions for nearly 500 insurance customers,
evolving with the industry to continually meet business and technology needs.
OnBase drives real results for customers:
WHEN RESULTS MATTER, ONBASE DELIVERS
25 2000 HOURS 43 100%
Learn More at OnBase.com/Insurance »
ROI in under one year Improvement in new
business cycle times
Gained per month in
Savings in operating costs