THE MAGAZINE FOR INSURANCE IT & BUSINESS PROFESSIONALS
PRO
PRO
A publication of
When Vendors Call,
What Makes a CIO
Decide to Answer
P18
Small Commercial Lines
Could Be Next in Line
To Join Direct Writers
P22
If you think mobility is a key
factor in customer service
today, what do you think it will
be like as a new generation of
customers—who never even
knew there was a cord to be
cut—matures into insurance-buying adults? P14
Customer of
the Future
