Contents
Cover Story
Features
Columns Departments
18 The Shame of it All
One word that scares insurance executives, from CEOs down to network
administrators is “hacked.” The loss of data and an inability to run the
company website are bad enough, but the reputational risk is even more of
a stain for the enterprise.
24 Building
the Future
New policy systems provide
freedom from tired legacy
systems and create excitement
about the future, but IT
shops—and business users—
soon realize that even with
modern platforms there is
much work left to be done.
30 Look Into
Their Eyes
The use of analytics to look
into the hearts and minds of
policyholders has provided
insurers a tool that can change
the way they examine their
customers and their own
business.
4 Hylelites
It’s a new dawn for the Insurance Technology
Association.
6 IT Closeup
Columnist George Grieve
believes the rush to
implement the national
healthcare website proved
once again the danger of
rushing a project before it
has been tested thoroughly.
23 Viewpoint
Columnist Carlos Fernandes believes that
combatting cyber threats calls for U.S.
companies to predict, prevent, and persist.
8 IT Analysis
Data collected from automobiles can tell as
much about the drivers as it does on how
fast they corner turns.
10 Dealing
An inside look at how
Millers Mutual CIO Larry
Fortin goes about the
difficult task of keeping
existing systems humming
while searching for new
software solutions.
14 ITA QNA
The Electronic Chat is a
regular feature of the ITA
Pro magazine. This month,
Wade Rugenstein, CIO
at NTA Life, responds to
some questions about IT’s
place within his carrier’s
enterprise.
16-17 The Big Fix
Two insurers discuss the difficulties involved
with implementing new technology solutions
and the positive effects those solutions had
on the performance of their companies.
35 Corner the Market
Life insurers are not as quick on the draw
when it comes to investing in new policy
administration systems.
36 What Do You Think?
If mid-tier insurers address just one
technology issue in 2014, what should it be
and why?
38 Inside the ITA
Jim Daggett, the executive
director of the Insurance
Technology Association,
explains the ITA’s purpose
and goals.
Cover Photo:
Cynthia Mcintyre