ITA Pro Magazine - February 2014

Contents Cover Story Features Columns Departments

18 The Shame of it All

One word that scares insurance executives, from CEOs down to network administrators is “hacked.” The loss of data and an inability to run the company website are bad enough, but the reputational risk is even more of a stain for the enterprise.

24 Building the Future

New policy systems provide freedom from tired legacy systems and create excitement about the future, but IT shops—and business users— soon realize that even with modern platforms there is much work left to be done.

30 Look Into Their Eyes

The use of analytics to look into the hearts and minds of policyholders has provided insurers a tool that can change the way they examine their customers and their own business.

4 Hylelites

It’s a new dawn for the Insurance Technology Association.

6 IT Closeup

Columnist George Grieve believes the rush to implement the national healthcare website proved once again the danger of rushing a project before it has been tested thoroughly.

23 Viewpoint

Columnist Carlos Fernandes believes that combatting cyber threats calls for U.S. companies to predict, prevent, and persist.

8 IT Analysis

Data collected from automobiles can tell as much about the drivers as it does on how fast they corner turns.

10 Dealing

An inside look at how Millers Mutual CIO Larry Fortin goes about the difficult task of keeping existing systems humming while searching for new software solutions.

14 ITA QNA

The Electronic Chat is a regular feature of the ITA Pro magazine. This month, Wade Rugenstein, CIO at NTA Life, responds to some questions about IT’s place within his carrier’s enterprise.

16-17 The Big Fix

Two insurers discuss the difficulties involved with implementing new technology solutions and the positive effects those solutions had on the performance of their companies.